PRICING & SERVICES
Pricing Terms
Prices quoted are per day. Day of arrival, day of check out and all days booked are charged for (not just days used if the stay is shortened). There is a minimum charge of 3 days (even if your stay is shorter than that) to cover the deep clean sanitising of our suites between guests. Stays over Christmas are subject to a 5 day minimum charge and stays over New Year’s Day are subject to a 4 day minimum charge.
Payment is required in full at check out. There are no exceptions to this. We prefer bank transfer or cash payments but there is also a card machine.
Prices include food, gourmet extras, treats, quality litter, bedding, heating, toys and bundles of love and company. There are no extra costs here for that extra special treat for your cat – luxury is included as standard.
Pricing
Affordable rates for a luxury stay. Your cat will feel like royalty.
Please make sure you have read our terms and conditions carefully before making a booking.
Orchard Suites
| Number of Cats | £ per day (includes day of check in and check out) |
| 1 | £20 |
| 2 | £25 |
| 3 | £30 |
Cats sharing must be from the same family.
Orchard Master Suites
| Number of Cats | £ per day (includes day of check in and check out) |
| 1 | £30 |
| 2 | £35 |
| 3 | £40 |
| 4 | £45 |
| 5 | £50 |
Cats sharing must be from the same family.
Why Choose Us
Kernow Cat Hotel is a unique cattery unlike any other and sets new standards. It offers unrivalled facilities with the biggest rooms in Cornwall in a bespoke modern building located in a very tranquil setting. If you want the best for your cat, look no further. Guests are looked after as if they are our own and every cat is a VIP at Kernow Cat Hotel – that’s a Very Important Pussycat!
Webcams
We have state of the art cameras in every suite as well as outside, monitoring the entire surroundings of the building. Predominantly these cameras are here to enhance our stringent security measures. However, we are able to offer webcam access so you can see your family member whilst they’re on holiday with us at Kernow Cat Hotel. Access to the camera is via a free downloadable App and is charged at £3.00 per day.
Please bear in mind that due to the high tech specification of our camera system you do require a strong wifi connection at your destination in order to view your family member via the camera. Whilst the cameras can pan around the room, tilt and zoom, they cannot cover every part of the room and if your cat chooses a sleeping area which cannot be seen via the camera (for example in the cat tree) you may not see them very often. In the unlikely event that we have a technical problem at our end and webcam access is not available or cut, you will not be charged for the days that you are not able to access the webcam.
WhatsApp Updates
We are happy to send WhatsApp updates, including pictures and videos of your cat periodically throughout their stay with us. This service is greatly appreciated by our customers and comes free of charge. Anyone without WhatsApp can benefit from text updates without photos and videos or email updates with some pictures if they so wish.
Chauffeur Service
We are pleased to offer a chauffeur service for those who have difficulties getting to or from the hotel, for anyone for whom it is more convenient or for anyone who really doesn’t like to hear their cat complaining in their carrier! Our priority is always the care and well-being of our guests so pickups and drop offs are offered to fit in with other commitments in the hotel.
For guests living within a 10-mile radius of the hotel, the cost is £15.00 per journey. Guests living further than 10 miles from the hotel can still benefit from this service but an additional charge of £0.80 per mile is charged for each additional mile over the 10 mile limit.
Please note, if you wish to take advantage of our return home service, an invoice will be prepared and forwarded to you prior to check out for settlement via BACS (or cash on arrival) as we are unable to take card payments in these circumstances.
Check In and Check Out
Check in and check out are strictly by appointment only between the hours of 8.00 am and 7.30 pm. Wherever possible your first choice of time will be accommodated but does depend on other appointments and other commitments.
We are closed for check in and check out on Christmas Eve, Christmas Day and Boxing Day and have very limited appointments on New Year’s Eve and New Year’s Day.
Out of hours appointments may be available dependent on other commitments. In these circumstances an out of hours charge of £20.00 per appointment is payable. This includes late arrivals for check in and check out where this takes the appointment out of our published appointment hours and no communication or agreement has been reached prior. The charge for an out of hours’ appointment on a bank holiday (excluding Christmas Eve, Christmas Day and Boxing Day) is £30.00 per appointment.
Cancellations
We require 14 days’ notice in the event of cancellation. Cancellations with less than 14 days’ notice will incur full charge. Bookings over the Christmas and New Year period require 4 weeks’ notice of cancellation otherwise full payment for the period booked will be charged. If, however, a suite can be resold a full or partial refund may be offered at our discretion.
Contact our friendly team today.
If you would like to arrange a visit, if you want to discuss your cat's needs or if you would like to check availability, please contact us.
We aim to respond to all emails and calls within 24 hours and we will do our utmost to respond within this time frame. However, please remember the cats in our care are our first priority and sometimes it may be a little longer.
Please check out our Terms & Conditions before making a booking.