01209 202461 / 07970 526249 info@kernowcathotel.co.uk

Expertise & Experience

Here at Kernow Cat Hotel we are a family business. There’s just us, John and Ruth Lewis. It’s us you’ll speak to on the phone, us you’ll meet in reception, us on the emails and just us that will be going into your cat’s suite to look after them. This means you’ll know exactly who will be looking after your cat and your cat will only have to get used to the two of us, meaning they tend to settle in much quicker.

I (Ruth) do most of the day-to-day running of the hotel with help from John where necessary. As a life-long cat owner and lover, I have years of experience including handling and caring for anxious and nervous cats and dealing with the very young and the very old. Running a cattery has been a life-long dream for me and I consider myself very lucky to be supported by John, who shares my passion for cats. I will do whatever it takes to help your cat settle and relax so they can enjoy their holiday.

I hold the International Cat Care Certificate in Feline Behaviour, which I passed with distinction in January 2019. The course provides students with knowledge and skills in numerous areas of feline behaviour to ensure they develop mutually beneficial relationships with cats, provide the best environment for the cats in their care and meet their behavioural needs. The course also looks at understanding how cats develop problem behaviours, how to prevent them and how best to help when faced with problem behaviour.

I have also successfully completed a week-long residential cattery management course in June 2019.

 

Meet The Family

Not only do we have 5 cats, 3 of whom were rescues, but we also have 4 dogs, including 2 rescues. Animals are our passion and if we could, we would rescue every cat and dog. Rest assured, however, the dogs are not allowed in the orchard or anywhere near the hotel. They are fortunate enough to have their own fields to run in and they are very content with that.

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Security

The hotel sits in our own grounds, which means we are able to offer a 24-hour presence to ensure the safety of our guests, especially those on medication, young kittens and senior guests. The hotel is shrouded from the lane by large double gates. There is a double entry door system and motion sensor security lights so you can be certain your cat is secure staying with us.

Check In / Check Out

Our aim is not only to provide the ultimate service for your cat but also for you. That’s why check in and check out are strictly by appointment only. This ensures we are able to devote our undivided attention to you and your cat without distraction.

Our opening hours are:
Monday to Saturday 9.00 am – 11.00 am and 4.00 pm to 6.00 pm
Sunday 9.00 am – 11.00 am

We are closed on Sunday afternoons, Bank Holidays, Christmas Eve and New Year’s Eve. However, we understand that sometimes it’s difficult for you to make an appointment within opening hours and we also understand that it’s important for you to be reunited with your cat at the earliest opportunity. That’s why we do offer out of hours appointments for check in and check out where we are able to accommodate them. These appointments can be booked between 8.00 am and 10.00 pm at an additional cost of £15.00 per appointment (£20.00 on Bank Holidays, Christmas Eve and New Year’s Eve).

Keeping In Touch

We are pleased to offer state of the art 24-hour webcam access to your cat’s room whilst you are away. With simple access through the internet you can log in and see how your cat is enjoying their stay from anywhere in the world. An additional charge is made for webcam access (please see Pricing & Services for details).

If you have a WhatsApp account, or access to text messages, we are happy to send you an update or ‘postcard’ from your cat periodically throughout their stay.

Administering Medication

We are happy to administer medication as long as your cats are used to it and are happy for us to do so. Please remember where medication is concerned, we are a care home not a nursing home so your cat must be stabilised on whatever medication they are on. We do not charge extra for this service.

Pricing & Services

Day of arrival, day of departure and all days booked are charged for (not just days used if stay is shortened). We have a minimum booking charge of 3 days (even if your stay is shorter than that) to cover the deep clean sanitising of our suites between guests. Stays over Christmas Day and Boxing Day are subject to a 5-day minimum charge and stays over New Year’s Day are subject to a 4-day minimum charge.

Payment in full is required at check-out. There are no exceptions to this. We accept cash, card or bank transfer payments.

We require 14 days’ notice in the event of cancellation. Cancellations with less than 14 days’ notice will incur full charge. Bookings over the Christmas and New Year period require 4 weeks’ notice of cancellation otherwise full payment for the period booked will be charged. If, however, the suite can be resold a full or partial refund may be offered at our discretion.

Happy Customers & Reviews

"Wishing Ruth all the best for this exciting venture. I would, without hesitation, recommend Ruth for your cat care needs. She is incredibly dedicated to high quality, home from home care and will go the extra mile to ensure your beloved pet has first class treatment whilst in her care."

Claire Edgington BVM&S MRCVS

“I have had the pleasure of helping to look after Ruth's animals for the last 17 years. Ruth truly is one of the most caring owners that I have ever met and I wish her all the luck in world for her new venture, Kernow Cat Hotel."

Sarina Newman RVN

Get In Touch  

If you would like to arrange a visit, if you want to discuss your cats needs or if you would like to check availability, please contact us.

We aim to respond to all emails and calls within 24 hours and we will do our utmost to respond within this time frame. However, please remember the cats in our care are our first priority and sometimes it may be a little longer.

 

Telephone: 01209 202461 / 07970 526249

Email: info@kernowcathotel.co.uk